Our commitment to privacy
This privacy statement explains how Core-Senses (referred to as “we”, “us” or “Core-Senses” collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please contact us using the contact us form or email us at info@core-senses.com This statement provides a summary of the full Privacy Policy. Both the statement and the full Privacy Policy apply to information collected by Core-Senses via the Core-Senses website and in any manner described in the Privacy Statement.
Protecting your personal information
Your personal data is protected by General Data Protection Regulations (GDPR). You can find the details for the UK Information Commissioner at https://ico.org.uk/. As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password or is using it, tell us immediately and change your password. You can change your password on the Website.
Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.
Personal Information
We use cookies and other technologies to keep track of how you interact with our website and to target advertising. For further information about this please see Cookie Policy.
Purposes and Disclosures
We use your personal information to deal with your queries, to provide you with the services you request, customer feedback and for general statistics and research.
Depending on the preferences indicated by you:
- we may use your personal data to contact you about developments and offers.
Following your order online, all of our providers will have access to your name, address and username. You can request that:
- your details not be used for marketing purposes;
- we provide you with a copy of the information we hold about you (we may charge you a small fee);
- we correct inaccuracies in your information.
- You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.
The information we collect during you placing your order:
When you register with us, you (or the person registering for you) must tell us:
- your full name
- email address
- a contact telephone number
You may also provide personal data through:
- letters and e-mails;
- customer feedback forms.
We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.
How we use the information we collect
We use your personal information:
- to answer your queries or complaints;
- to deliver our online services;
- to carry out administration;
- to seek your opinion of the Website
- for general statistics and research;
- for obtaining any relevant professional advice;
- as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.
Paying for a Reading online
When you pay for a Reading online, you will be asked for:
- details of a credit or debit card;
- an e-mail address; and
- a telephone number.
These details are collected by The payment provider you select:
They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. We will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your order. When you make a payment online, we will use industry-standard software, which encrypts your information.
Third parties and sponsors
To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, Agents and Resellers. Following registration and/or enrolment via the website, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you.
Requests for information
If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.
Keeping your personal data
We keep personal data :
- for as long as is necessary to fulfil the purposes we collected it for;
- as required by law; or
- to enforce or defend legal claims.
Sometimes we will keep information that you have deleted, for example, messages sent by you to your reader, as a record of your experience. We will keep this information for a reasonable time.
Cookies
We use cookies and other technologies to keep track of how you interact with our website and to target advertising Please see the Cookie Policy for further information.
Your rights
You have the right to:-
- ask for a copy of all the information we hold about you (we may charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please email us at info@core-senses.com
- challenge the accuracy of data held about you. You can amend your details, please email us to request a change
- take steps to prevent your personal data being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying why the processing has this effect and state what you require to do to avoid causing damage or distress.
How to contact us
To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact:
info@core-senses.com